FAQ

Got questions? We've got answers!

Frequently Asked Questions

If you don’t see your questions answered here, or would like to find more information, please contact us on:
1-888-932-6007  info@affinityrentals.com

  • Can we pick up our equipment the night before we plan to ski or snowboard?

    Yes, you can pick up your equipment anytime after 5:00 pm. Our shops are open from 8 am until 10 pm daily (except Christmas and New Years Eve – 8am until 6pm). There is no extra charge for picking up your equipment the night before.

    VIEW STORE LOCATIONS

  • Where can I store my equipment at the hill for free?

    You are welcome to store your rental skis/snowboards at any of our seven locations for free.

    Additionally we have on mountain storage at the base of Excalibur Gondola, free of charge for Affinity customers.

  • Can I skip a day without being charged for my equipment?

    Yes, we allow rest days on four or more rental days. Let the staff at the store know that you are taking a rest day and they will store the equipment for you at the store.

  • Where do we pick-up our equipment?

    You will receive an email confirmation letter notifying you where the closest location is to your Whistler accommodation including directions, a map and the contact information. If you are unaware of your Whistler accommodations, your reservation will be sent to our Clock Tower Inn location, centrally located in Whistler village.

  • What is the difference between Development and High Performance equipment?

    Development equipment is generally shorter and softer flexing equipment that is easier for those who are learning to turn and want to build confidence on the mountain. Typically, Development equipment is used on Green runs.

    High Performance equipment will help you get the most out of your Whistler vacation. If you normally ski or ride on Blue and Black runs, we can offer you equipment designed for racing, powder, park and all mountain conditions.

    View our Skis selection

    View our Snowboards selection

  • What is the Affinity Sports cancellation policy?

    Affinity Sports will give a refund in full if you book online and do not use the equipment. If you use part of your booking, Affinity Sports will refund the unused part back to you in store. We refund the unused days starting with the last day booked, e.g. if you book 6 days and use 3 days we will refund day 6, day 5 and day 4.

    View our Terms & Conditions

Skis and Snowboards

Whether you live for wide-open pistes, tearing it up in the park or enjoy the deep pow – we’ve got you covered.

View Skis and Snowboards

Preferred Brands

The brands we work with, enjoy and recommend.